From checkout to delivered, tracked in one flow
Order Timeline · Fulfillment Tracking · Order Messaging · Refunds & Cancellations · Draft Orders · Abandoned Carts
- Order Timeline. Every order carries its full history — payments, notes, and status changes.
- Fulfillment Tracking. Pack, ship, and mark delivered with courier and tracking numbers.
- Order Messaging. Chat with the buyer directly on the order — no lost email threads.
- Refunds & Cancellations. Handle refunds cleanly with your payment provider synced.
- Draft Orders. Create manual orders for phone or chat sales.
- Abandoned Carts. See who left at checkout and win them back with recovery emails.
Profiles, tags, and timelines for every buyer
Customer Profiles · Tags & Segments · Notes & Timeline · Instant Search · Marketing Consent · Import & Export
- Customer Profiles. Contact details, order history, and lifetime value in one view.
- Tags & Segments. Slice your customer base for targeted campaigns and insights.
- Notes & Timeline. Every interaction logged — orders, messages, and staff notes.
- Instant Search. Find anyone by name, email, or phone in milliseconds.
- Marketing Consent. Track who opted in, stay compliant by default.
- Import & Export. Bring customer lists in from CSV and take your data out anytime.
Variants, media, and merchandising that scale
Variants & Options · Rich Media · Digital Products · Gift Cards · Bulk Editing · Spotlight Search
- Variants & Options. Sizes, colors, materials — with per-variant pricing and stock.
- Rich Media. Photos, videos, and 3D models on every product page.
- Digital Products. Sell downloads and services alongside physical goods.
- Gift Cards. Issue and redeem store gift cards with balance tracking.
- Bulk Editing. Update prices, stock, and status across many products at once.
- Spotlight Search. Full-text product search across your whole catalog.