Remove or cancel an app
On this page
There are two ways to stop using an app. Remove from this store switches it off in the store you are in, and the subscription carries on for your other stores. Cancel subscription stops it for your whole account at the end of the period you paid for. Neither one deletes your data.
Which one to use#
| Remove from this store | Cancel subscription | |
|---|---|---|
| Stores affected | Only the store you are in | All your stores |
| When | Straight away | At the end of the paid period or the free trial |
| Billing | Continues, one price covers all stores | Stops renewing; no charge after a free trial |
| Menus | The app leaves this store's menus at once | The app leaves every store's menus on the end date |
| Undo | Add to this store | Resume subscription, any time before the end date |
Remove an app from one store#
- Switch to the store you want to remove the app from.
- Open Kartlo Apps and find the app under Your apps, or on its card.
- Click the ... button next to Open and choose Remove from this store. You can also click Manage and then Remove from this store.
- Read which stores keep the app and click Remove from this store.
To bring it back, click Add to this store on the app. There is no extra charge.
Cancel the subscription#
- Open Kartlo Apps and click the ... button on the app, or Manage.
- Choose Cancel subscription.
- Check the end date and the stores listed, then click Cancel subscription.
The app shows Active until and the end date. It keeps working in all your stores until then. Click Resume subscription before that date to keep it. After the date it is removed from all your stores.
During a free trial, cancelling ends the trial on its last day and you are never charged.
What happens to your data#
Removing or cancelling an app never deletes what you made with it. Reinstall any time to pick up where you left off.
- CRM: deals, activities, pipelines and forms are kept.
- Accounting: your books are kept, as UAE law requires (at least 5 years). After the subscription ends you can still open and read your reports.
- Social Sales Channels, Messenger and WhatsApp: your posts and conversations are kept.
Who can do this#
Only the organization owner or an organization admin sees these options. Other team members see the app status only.
On the phone apps#
The Kartlo phone apps show each app's status and whether it is on in the current store. To remove or cancel an app, use Kartlo on the web.