Order payments
On this page
Every order keeps its own record of money in and money out. Card payments made at checkout are recorded for you. Money you collect another way, such as cash on delivery or a bank transfer, you record yourself on the order.
You work with payments on the Payments page of an order. The order's payment status updates from these records, so the badge in your Orders list always matches the money.
Payment statuses#
| Status | Meaning |
|---|---|
| Unpaid | No money has been recorded on the order. |
| Partly paid | Some money is in, but less than the order total. |
| Paid | The full order total has been recorded. |
| Partly refunded | Some of the money received has been refunded. |
| Refunded | Everything received has been refunded. |
Use the Payment filter on the Orders list to see, for example, every unpaid order. The Awaiting payment total at the top of the list counts them for you.
The Payments page#
Open an order and click Payments. The tab shows the amount still owed, if any. The page shows four figures:
| Figure | What it shows |
|---|---|
| Captured | All money received on the order. |
| Outstanding | What the customer still owes. |
| Refunded | Money that has gone back to the customer. |
| Still refundable | Captured money that has not been refunded yet. |
Below them, Recorded payments lists every payment with its method and amount. The totals block on the Overview page also shows Refunded and Outstanding lines when they apply.
Record a payment#
Record a payment when money arrives outside your online checkout: cash handed to a courier, a bank transfer landing in your account, or payment at pickup.
- Open the order and click Payments.
- Under Record a payment, enter the Amount. The box suggests the amount still owed.
- Pick the Method.
- Click Record payment.
The order's payment status updates straight away, and the payment appears in the order timeline.
Payment methods#
The Method list offers Cash, Card, Tamara, Bank transfer, Cash on delivery, Wallet, Pay at pickup, In store and Other. The method is a label for your records. Recording a card payment here does not charge a card.
Payments made at checkout#
How an online order is paid depends on the method the shopper picks at checkout:
| Checkout method | What happens |
|---|---|
| Card (Stripe or a hosted gateway) | The payment is recorded on the order automatically once the provider confirms it. |
| Tamara | The payment is recorded automatically. Tamara collects the money when you ship the order. |
| Gift card | The gift card balance pays the order and the payment is recorded automatically. If it does not cover the full total, the shopper can pay the rest by cash on delivery or bank transfer. |
| Cash on delivery, bank transfer, pickup | The order arrives unpaid. Record the payment when the money arrives. |
If a card payment does not go through, the order waits with the next step Waiting for the buyer to pay. The shopper can retry from their order page, so there is nothing for you to do unless they ask to pay another way.
Card details and disputes#
For Stripe card payments, the Payments page shows the card brand and last four digits, the payment reference and any platform fee. If a shopper disputes a card payment, a notice appears with the amount, the reason and the date you must respond in Stripe by.
Phone verification at checkout#
For cash on delivery, pickup and bank transfer orders, checkout can ask the shopper to confirm their phone number with a 6-digit code. The code goes by WhatsApp first and by SMS when WhatsApp cannot deliver it. Orders placed with a confirmed number show a Verified buyer badge next to the phone.
Refund money#
To send money back, click Issue refund on the Payments page. Refunds are covered in Returns and refunds.