Fulfilment

Find orders to fulfil#

In Orders, click Needs fulfilment to list orders that still have items to send. The Awaiting fulfilment total at the top of the page counts them.

The Fulfilment filter separates Unfulfilled, Partly fulfilled, Fulfilled and Returned orders.

Create a fulfilment#

To start a parcel:

1. Open the order and click Fulfilment, or click Fulfil items in the Next step box.
2. Click Fulfil items. The button shows how many units are left.
3. Under Items to fulfil, tick the lines going in this parcel and set each quantity. Use Select all to take everything that is left.
4. Under Shipping, optionally pick a Carrier and enter a Tracking number and Tracking link. Leave the link blank to use the carrier's own tracking page.
5. Optionally add a Packing note. Only your team sees it.
6. Click Create fulfilment.

The parcel appears on the Fulfilment page with the status Queued. The order's delivery status becomes Partly fulfilled or Fulfilled depending on what is left.

Move a parcel through its steps#

Each parcel card shows a Next step with one main button:

When you click Ship it yourself, enter the Carrier and Tracking number and click Confirm shipped. The parcel becomes Shipped, the order becomes Shipped, and the buyer gets a shipping email with the tracking details.

The buyer gets a delivery email for each parcel you mark delivered. When every parcel is delivered and nothing is left to fulfil, the order becomes Delivered.

Ship with Quiqup#

If you connected Quiqup under Shipping, a parcel that passed its quality check shows Book Quiqup pickup as the main button.

1. Click Book Quiqup pickup.
2. Pick the Quiqup service and click Book pickup.
3. Click Quiqup label to print Quiqup's label and stick it on the parcel.

The parcel moves to dispatched on its own when the driver collects it, and Quiqup's updates reach the buyer automatically. There is no tracking number to type.

Cancelling an order also cancels its booked courier pickup. See Shipping and delivery to connect a courier.

Ship with Jeebly#

If you connected your own Jeebly account under Shipping, a parcel that passed its quality check shows Book with Jeebly. When Quiqup is connected too, Quiqup is the main button and Jeebly sits next to it.

1. Click Book with Jeebly.
2. Pick the Jeebly service (Next day, or Same day when pickup and delivery are in the same city). Leave Weight (kg) empty to use your product weights, or type whole kilograms from 1 to 20. Set Pieces if the parcel is more than one box.
3. Click Book with Jeebly. The Jeebly AWB number becomes the tracking number.
4. Click Jeebly label to print Jeebly's label and stick it on the parcel.

An unpaid cash on delivery order is booked with the amount still owed (AED only, up to 5,000 AED). The parcel moves to dispatched when Jeebly picks it up and to delivered when Jeebly delivers it. Use Refresh Jeebly status to ask Jeebly right away.

Before Jeebly collects, Cancel Jeebly shipment cancels it in Jeebly and frees the parcel to book again or ship yourself. Cancelling the order cancels the Jeebly shipment too.

Ship with Aramex#

If you connected your own Aramex account under Shipping, a parcel that passed its quality check shows Book with Aramex. When another courier is connected too, it sits next to that courier's button.

1. Click Book with Aramex.
2. Pick the Aramex service. Leave Weight (kg) empty to use your product weights (at least 0.5 kg is charged), or type up to 70. Set Pieces if the parcel is more than one box.
3. Click Book with Aramex. The Aramex AWB number becomes the tracking number.
4. Click Aramex label to print Aramex's label and stick it on the parcel.

An address in your own country is booked as a domestic shipment with the service you picked; an unpaid cash on delivery order is booked with the amount still owed. An address abroad is booked as Priority Parcel Express with the item value for customs, and cannot carry cash on delivery. The parcel moves to dispatched when Aramex picks it up and to delivered when Aramex delivers it. Use Refresh Aramex status to ask Aramex right away.

Aramex has no cancel option for sellers. Before Aramex collects, Remove Aramex shipment frees the parcel to book again or ship yourself; tell Aramex not to collect the old AWB. Cancelling the order notes the AWB on the order and reminds you to tell Aramex.

Ship with J&T Express UAE#

If you connected your own J&T Express UAE account under Shipping, a parcel that passed its quality check shows Book with J&T Express UAE.

1. Click Book with J&T Express UAE.
2. Pick the J&T Express UAE service (Standard (next day) or Same day). Leave Weight (kg) empty to use your product weights, or type the weight up to 30 kg. Set Pieces if the parcel is more than one box.
3. Click Book with J&T Express UAE. The J&T waybill number becomes the tracking number.
4. Click J&T Express UAE label to print J&T's label and stick it on the parcel.

An unpaid cash on delivery order is booked with the amount still owed, in AED. Kartlo asks J&T for the status every hour; Refresh J&T Express UAE status asks right away. Before J&T collects, Cancel J&T Express UAE shipment cancels it, and cancelling the order cancels it too.

Ship with DHL Express#

If you connected your own DHL Express account under Shipping, a paid parcel shows Book with DHL Express.

1. Click Book with DHL Express.
2. Keep Domestic Express (next day). Leave Weight (kg) empty to use your product weights, or type the weight up to 70 kg. Set Pieces if the parcel is more than one box.
3. Click Book with DHL Express. The DHL waybill number becomes the tracking number, and DHL comes to collect on the next working day.
4. Click DHL Express label to print DHL's label and stick it on the parcel.

DHL Express does not collect cash here, so an unpaid cash on delivery order cannot be booked with it. Kartlo asks DHL for the status every hour; Refresh DHL Express status asks right away. DHL has no cancel: Remove DHL Express shipment only unlinks it in Kartlo.

Print packing slips and labels#

Each parcel card has print buttons:

• Packing slip lists the items in the parcel for whoever packs it.
• Shipping label prints Kartlo's own label when you have no courier label.
• Quiqup label appears when the parcel is booked with Quiqup.

You set the paper size, the return address and what the label shows, such as the cash to collect and the parcel weight, in the shipping label settings on the Shipping page.

Tamara and Tabby orders#

For orders paid with Tamara or Tabby, Kartlo asks the provider to collect the money when a parcel is marked shipped. If that fails, a note appears in the order timeline telling you to capture it in the provider's own dashboard.