Tabby instalments

Before you connect#

Apply at merchant.tabby.ai (United Arab Emirates) or merchant.tabby.sa (Saudi Arabia). Tabby gives you a Merchant code, a Secret key and a Public key. Test keys start with sk_test_; Tabby issues live keys after it has checked your store.

Connect Tabby#

1. Open Settings › Payments and find Tabby under Pay later.
2. Pick your Tabby country and paste the Merchant code and Secret key. The public key is optional.
3. Save. Kartlo checks the keys with Tabby before saving and registers the webhook address with Tabby for you.
4. Turn on the switch to offer Tabby at checkout.

What happens at checkout#

The shopper picks Tabby, places the order and is sent to Tabby's page. Tabby may decline the shopper or the amount; the shopper then sees a short reason and can choose another way to pay. Gift cards cannot be combined with Tabby.

Once Tabby approves, the order is marked paid. Kartlo always asks Tabby for the payment's real status, amount and currency before marking an order paid, so a payment for less than the order total or in another currency is never accepted.

Getting paid: capture on dispatch#

Tabby pays you only for captured payments. When you mark a parcel dispatched, Kartlo captures the payment with Tabby. If that fails, a note in the order timeline tells you to capture it in the Tabby dashboard. Tabby may capture an untouched payment itself after 21 days.

Refunds and cancellations#

Refunds recorded on the order are sent to Tabby automatically, but only after the payment is captured. Cancel an order that has not shipped yet: Kartlo closes the Tabby payment so the shopper owes nothing. A captured payment is refunded in full when you cancel.

See Order payments for recording refunds.

Testing#

With test keys, use these details on Tabby's page. The one-time code is always 8888.

Postpay#

Postpay is not offered. It no longer takes new merchants and its service is offline, so there is nothing to connect.