Settings
On this page
Settings is where you configure your organization and your stores. Open it from the Settings shortcut on your desk, from the Launchpad under Administration, or by searching for a setting with Ctrl+K (Cmd+K on a Mac).
The Settings home shows one tile per section. Each tile is labelled Organization (applies to every store) or This store (applies only to the store you are working in). You only see the sections your role allows.
Organization and store settings#
Store settings always apply to the active store. When you open a store section, Kartlo shows For and the store name at the top, with a Change store link. To change another store's settings, switch to it first. See Stores and organizations.
| Section | Applies to | What it is for |
|---|---|---|
| Stores | Organization | Your stores, their address, contact details, currency, language and return policy. |
| Business | Organization | Billing country and currency, and business verification. |
| Plan & billing | Organization | Your Kartlo plan, usage, invoices and payment card. |
| People & permissions | Organization | Who can sign in, what each role can do and which stores they can reach. |
| Payments | This store | Card and pay-later gateways, and the payment methods shoppers see at checkout. |
| Taxes | This store | Tax rates by country and region, and whether prices include them. |
| Emails & notifications | This store | Order emails to shoppers, the address they come from, and a log of what was sent. |
| Sales channels | This store | Product feeds for Facebook, Instagram, WhatsApp, Google and TikTok, and orders by source. |
| Product labels | This store | Reusable badges shown over your product images. |
| Security & data | This store | Idle sign-out, backups and the audit trail of who changed what. |
Stores#
Lists every store in your organization and lets you add, switch, deactivate and reactivate stores and choose the main store. Open a store's details to set its address, phone, email, currency, timezone, date format, dashboard colour and return policy. See Stores and organizations.
Business#
Shows your organization's billing country and billing currency, which come from your Kartlo plan. Your legal name, trade licence and tax number are collected through business verification, which opens for your stores when Kartlo asks you to verify.
Where verification applies, this section shows its status and a Verify your business button. See Create your store.
Plan & billing#
Your current plan and how to change or cancel it, plan usage meters, past invoices, payment cards, credit balance, billing email, billing address and tax ID, store and spending caps, add-ons and AI credits. Only the organization's owners and admins see this section. See Plans and billing.
People & permissions#
Four tabs:
- Store staff: invite, edit, deactivate and reset passwords for people in this store.
- Organization team: people who work across stores, with an organization role. Owners and admins only.
- Roles: create roles and set what each one can view, create, edit and delete.
- Store access: choose which stores each person can reach.
See Team and permissions.
Payments#
Connect the gateways that take payments at your storefront checkout, and choose which payment methods shoppers see, such as card or cash on delivery.
Taxes#
Set tax rates by country and region, and choose whether your prices include tax. See Taxes.
Emails & notifications#
Three tabs control the emails your store sends:
| Tab | What you can do |
|---|---|
| Order emails | Turn each order email on or off and adjust it: Order confirmation, Shipped, Delivered, Cancelled, Refunded, and a New order alert (to you) for your team inbox. You can send yourself a test. |
| Sender | Choose the From Name and From Email shoppers see, and which service sends your mail: the built-in Kartlo email, or your own provider such as Microsoft 365, Gmail or Workspace, Generic SMTP, Amazon SES, Mailgun, Postmark or SendGrid. |
| Sent emails | A log of every email sent, with its type, subject, status and time. |
Sales channels#
Create product feed links for Meta (Facebook, Instagram and WhatsApp), Google Shopping and TikTok, follow the step-by-step connection guides, and see your orders by source for the last 30 days. See Product feeds.
Product labels#
Create reusable badges, such as New arrival or Sale, that show over your product images. To add one:
- Open SettingsProduct labels.
- Click Add Label.
- Enter the label text and pick its Position: Top left, Top right, Bottom left or Bottom right.
- Save, then apply the label to products.
See Product labels.
Security & data#
Three tabs for this store:
- Idle sign-out: sign people out automatically after a period of inactivity, with a warning countdown first.
- Backups: create and download a full backup of the store's data and files, and set automatic nightly backups.
- Audit trail: see who created, changed or deleted what, and when. Administrators only.
Your own password, two-step authentication and signed-in devices are account settings, not store settings. See Security.
Settings that live elsewhere#
Some setup has its own app on your desk instead of a Settings section:
| To change | Open |
|---|---|
| Storefront look, theme and sections | Design Studio |
| Storefront password, domain and visibility | Online Store |
| Delivery zones, rates and pickup | Shipping |
| Countries you deliver to and your storefront language | Markets |
| Arabic or English for your desk and storefront | Arabic and English |
| Your own name, password, language and two-step authentication | Your profile |
| Paid add-on apps | Kartlo Apps |