Media library
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Files is your store's media library. It holds every photo, video, document and 3D model you upload, including the photos you add to products. Upload a file once and reuse it on any product without uploading it again.
Upload files#
To upload to the library:
- Open Files from your desk.
- Click Upload, then choose Upload files or Upload folder.
- Pick the files. You can also drag files or whole folders onto the drop zone.
Each file appears in the grid as soon as you drop it and shows a check mark when it is saved. A failed upload is marked Failed with the reason. Uploads keep running while you move to other pages in your desk.
Photo quality#
The first time you upload photos, Kartlo asks how photos should be saved:
| Choice | What happens |
|---|---|
| Storage saver | The default. Photos are resized to 2048 px on the longest side and saved in a smaller web format. They stay sharp on phones, laptops and product zoom, and use far less storage. |
| Original quality | Photos are kept at full resolution, exactly as uploaded, for print or very large zoom. Uses more storage. |
Tick Remember my choice to skip the question next time. Change it any time from the Photos: selector at the top of Files. Product photos follow the same choice. Location data in phone photos is removed either way, and videos and PDFs are always uploaded as they are.
What you can upload#
Images, videos, PDF documents and 3D models. Every file is checked before and after upload. Programs, scripts, web pages and files disguised as another type are refused, and so are PDFs that contain scripts or embedded files.
Find and view files#
Use the tabs All, Images, Videos and Documents, open folders, or type in Search files.... Click Load more at the bottom to see older files.
Click a file to open it full page. Use the previous and next buttons, or the arrow keys, to move through the files in the current folder. Press Esc to close.
File details#
In the viewer, click Details to see the file name, Photo description (alt text), type, size, upload date and folder. From there you can:
- Rename the file or edit its description, then click Save.
- Click Copy URL to copy the file's short link.
- Click Delete to remove the file.
Photo descriptions and SEO#
A photo description (alt text) tells search engines and screen readers what a photo shows. Photos with a usable description get a green Alt text badge in the grid and an Alt text OK chip in the viewer. An amber badge means the description needs work: it is a photo credit or stock site name, a file name, too short, too long or too generic. Kartlo cannot tell whether the words match the photo, so check that yourself, or use Write it with AI.
When you save a description in Files, it is also copied to every product photo that uses the same file, unless you wrote a different description on the product itself.
Write a description with AI#
- Open a photo and click Details.
- Click Write it with AI. This uses 1 credit.
- Check the draft, then click Apply and save, Edit first or Discard.
A credit is used only when a description comes back. The draft is kept on the file until you apply or discard it, and the grid marks such files AI draft. If credits run out, top up under SettingsPlan & billing.
Product photos in Files#
Every photo, video or 3D model you upload on a product is also listed in Files, filed by collection under Collections, then the collection path, then the product name. Products in no collection are filed under Not in a collection. The folders move on their own when you rename a product or change its collections.
Removing a photo from a product keeps the file in Files.
Use library files on a product#
To reuse a file on a product:
- Open the product, or click Add Product.
- Under Media, click Browse library.
- Pick one or more files. The numbers on the tiles show the order they will be added in.
- Confirm, then save the product.
Products accept images, videos and 3D models, not documents. On a product, the first tile is the cover. Drag any tile to reorder; drop one into the first slot to make it the cover. Videos and 3D models are limited to 10MB each.
Storage used#
The Storage used card shows your store's real total: library files, product photos and collection images. Storage counts toward your plan. See Plans and billing.