Stores and organizations
On this page
Your Kartlo account is an organization. An organization holds your plan, your billing and your team, and can run one or more stores. Each store is a separate storefront with its own web address, products, orders, inventory, customers, design and staff list.
Most sellers start with one store and add more when they open a new brand or market.
What belongs where#
Settings tell you what they apply to. In Settings, each section is marked Organization or This store.
| Organization (shared by all stores) | Each store (separate) |
|---|---|
| Plan, billing, invoices and payment card | Web address and storefront design |
| Organization team and their roles | Products, collections and inventory |
| Business details and verification | Orders, customers and discounts |
| Billing country and currency | Store address, contact details, selling currency and language |
| Payments, taxes, shipping, emails and return policy |
The active store#
You always work in one store at a time: the active store. Every app follows it. Products, orders, inventory, customers, discounts and Design Studio all show the active store's data.
The store switcher on the taskbar shows which store is active.
Switch store#
To switch to another store:
- Click the store switcher on the taskbar and pick the store, or open SettingsStores and choose the store.
- Read the confirmation and click Switch store.
Kartlo reloads so that nothing from the previous store stays on screen. To change a store's details, payments or emails, switch to it first.
The Stores list#
Open SettingsStores to see every store in your organization. For each store you see its name, its storefront address, whether it is published or password-protected, how many products and orders it has, who has access, and its status. The active store is marked Active now, and your main store is marked Main store.
Above the list, Kartlo tells you how many stores your plan includes and how many you have used. See Plans and billing.
Add a store#
To add a store:
- Open SettingsStores and click Add Store.
- Enter the store name. Kartlo fills in a web address from it.
- Check the web address. It uses lowercase letters, numbers and hyphens and ends in
.kartlo.app. Click Suggest one if the address is taken. - Optionally add a Store code, a store email and a Phone number.
- Under Copy setup from an existing store, choose a store to copy from or keep Start from scratch. When copying, tick Copy tax rules to reuse that store's tax settings.
- Tick Give all staff access to the new store if your whole team should reach it.
- Click Create Store.
The store is created with its own empty catalog and the address you chose. Switch to it to set it up.
Store details#
To edit the active store, open SettingsStores and open the store's details. Under Store details you can change:
- Address, phone and email. Changing the email sends a confirmation link to the new address.
- Currency and region: the selling currency, timezone, phone number format and Date format.
- Each team member picks the language of their own desk, English or Arabic, in their profile. See Arabic and English.
- Dashboard accent colour: the colour of buttons and links in your desk. Your storefront look is set in Design Studio.
- Return policy: returns accepted within a number of days, or final sale.
Main store#
One store is the main store. It cannot be deactivated, and new staff default to it. To make another store the main store:
- Open SettingsStores.
- On the store's row, click Make this the main store.
- Confirm.
No products, orders or web addresses move. You can change the main store again later.
Deactivate and reactivate a store#
To take a store offline without deleting it:
- Open SettingsStores.
- On the store's row, click Deactivate store.
- Check the summary of the storefront, products and orders, then confirm.
Anyone working in that store is moved off it. Deactivated stores are listed under Deactivated Stores. Click Reactivate to bring one back.
Who can reach which store#
Staff only see the stores they have access to. Manage this in SettingsPeople & permissionsStore access. Every person must have access to at least one store. See Team and permissions.