Plans and billing
On this page
Your Kartlo plan belongs to your organization and covers all of its stores. Everything about it lives in SettingsPlan & billing: your current plan, usage, invoices, payment card, billing details, add-ons and AI credits.
Current prices and what each plan includes are on the pricing page.
Who can manage billing#
Plan & billing is shown only to the organization's Owner and Admin roles. Other team members do not see it. A few settings, such as the store cap, can only be changed by the account owner.
See Team and permissions for organization roles.
Plans#
Kartlo has a free plan, Launch, and paid plans that remove its limits and add more storage, stores and features. You pick a plan when you sign up, and you can change it at any time.
- Launch is free. It has a limit on products, orders per month and storage.
- Paid plans have no product or order limits, and include more storage.
- Each plan includes a number of stores. See Stores and organizations.
- Some storefront themes are only included on higher plans.
Some features also need a minimum plan:
| Feature | Plan needed |
|---|---|
| Importing products from a file (export works on every plan) | Starter and higher |
| More than one Design Studio design | Growth and higher |
| Your own email provider, such as SMTP or Microsoft 365 | Growth and higher |
| Custom domains | Growth and higher |
| More than 3 saved segments per store | Growth and higher |
| Issuing new gift cards | Pro |
| Sale campaigns | Pro |
| Automatic abandoned-cart emails | Pro |
Staff seats: Launch includes 1 active person, Starter 2, Growth 5 and Pro 15.
Paid plans can be billed Monthly or Annual. Annual billing is charged for the year up front at a lower monthly rate. Prices are shown before tax.
Plan usage and limits#
Plan usage in SettingsPlan & billing shows meters for your products, orders this month and storage, counted across all your stores. Storage includes your product photos, files and store data together. On plans where a metric is not limited, it shows Unlimited.
When you reach 80% of a limit, Kartlo tells you in three places:
- A plan usage card on your desk, with See plans and usage and a Later button to hide it until something changes.
- The notification bell on the taskbar.
- An email to the organization owner, at 80%, 95% and 100%.
What happens at a limit#
| Limit | At 100% |
|---|---|
| Products | You cannot add more products until you upgrade, buy an add-on or remove products. |
| Storage | New uploads are refused until you free space, upgrade or buy extra storage. |
| Orders per month | New orders are refused, in your desk and at your storefront checkout, until the month ends, you upgrade or you buy extra orders. The count resets at the start of each calendar month. |
Change your plan#
To upgrade or downgrade:
- Open SettingsPlan & billing.
- Click Change subscription plan.
- Compare the plans. Your plan is marked Current plan.
- Optionally enter a discount code.
- Click Switch to on the plan you want.
The change takes effect straight away. Any unused time on your old plan is credited to your Credit Balance and used on your next invoices.
Cancel your subscription#
To cancel:
- Open SettingsPlan & billing.
- Click Cancel subscription and confirm.
Your plan stays active until the end of the period you paid for, and you can keep using every feature until then. You can reactivate with one click any time before the end date. Before it ends, export your data from SettingsSecurity & dataBackups if you need a copy.
If a subscription ends, Kartlo shows Subscription Expired, where you can click Reactivate Subscription or Export My Data.
Failed payments#
If a payment fails, Plan & billing shows Your last payment did not succeed. Add or update your card under Payment Methods to keep your subscription active.
Discount codes#
Kartlo sometimes gives out discount codes for your Kartlo subscription. These are different from the discount codes you create for your own shoppers in Discounts.
You can enter a Kartlo discount code in these places:
- At sign-up, in the Discount code field on the payment step (paid plans only).
- When you change plan, in the plan change panel.
- When you buy an add-on or AI credits.
- Under Credit Balance, with Redeem Code, for codes that give account credit or a subscription discount.
Kartlo checks the code as soon as you enter it and shows what it gives you, or This code is not valid. A code can be limited to certain plans, billing periods or purchases, or to one use per organization.
Invoices, card and billing details#
| Section | What you can do |
|---|---|
| Past Invoices | See every invoice with its number, date, amount and status. Click View invoice to open or download it. |
| Payment Methods | Add a card, choose the Default card your subscription is charged to, or remove a card. |
| Credit Balance | See your account credit. Click Top Up to add credit, or Redeem Code to apply a promotion code. Credit is used on future invoices before your card is charged. |
| Email Recipient | Choose the email all billing correspondence goes to, and add extra recipients. |
| Billing Address & Tax ID | Set the business name, address and tax ID printed on your invoices. Changes apply to upcoming invoices only. |
Store limit and spending caps#
Two switches control what happens when you go beyond your plan:
- Hard Store Cap: when on, Add Store is blocked once you reach your plan's store limit. When off, you can add extra stores; each one is billed as an extra and stays read-only until its activation invoice is paid.
- Cost Control (shown on some plans): when the spend cap is on, you are never charged for usage beyond your plan, but your store may become read-only if you exceed it. When off, extra usage is billed at the overage rate and your store stays writable.
Add-ons#
If you reach a limit but do not want to change plan, buy a one-off top-up under Add to your plan. Each pack shows how much of that limit you have used.
- Extra orders apply to the current month only.
- Extra products and extra storage stay on your account while your subscription lasts.
Click the price on a pack to pay through a secure checkout. The extra allowance is added as soon as the payment completes.
AI assistance and credits#
Kartlo's AI features let you draft a product from a photo and edit your storefront design by describing the change. They are on for every store. To switch them off for your whole organization, turn off the switch under AI Assistance.
Each AI action uses AI credits. Every store starts with free credits, and the balance is shown under AI Assistance. To buy more, click a credit pack and pay through the secure checkout. Purchased credits never expire.
| AI action | Credits |
|---|---|
| Product draft from a photo | 1 |
| Design edit | 1 |
| AI review of a listing | 3 |
| CRM brief | 2 |
| CRM email draft | 1 |
| CRM score | 1 |
| Media alt text | 1 |