The Kartlo phone app
On this page
The Kartlo app for iPhone and Android lets you run your store away from your desk. It uses the same account, stores, team roles and data as kartlo.app, so anything you change on the phone shows on the web straight away.
What you can do in the app#
The app has five tabs: Home, Orders, Products, Stock and Customers.
| Area | On the phone |
|---|---|
| Home | Sales, orders, average order, visitors today, orders to fulfil and low stock, with top products. |
| Orders | Find and open orders, mark them paid, fulfil with a tracking number (scan the label), book a Quiqup pickup, cancel, refund, handle returns, see abandoned carts and draft orders, and create a new order. |
| Products | Create and edit products, add photos from the camera, and draft a product from a photo with AI. |
| Stock | Stock levels, adjustments, barcode lookup, stock counts, receiving purchase orders and transfers. |
| Customers | Search, call, WhatsApp or email a customer, see their orders and notes, and add or edit customers. |
| Also in the app | Discounts, gift cards, segments, companies, subscribers, analytics, Live View, finance, the Accounting and CRM apps if your store has them, settings and support. |
What you can see and change follows your team role, exactly as on the web. See Team and permissions.
Sign in#
- Open the app and tap Sign in.
- Enter the email and password you use on kartlo.app, or tap Continue with Apple or Continue with Google.
- If you turned on two-step sign-in, enter the code from your authenticator app.
If you have more than one store, pick the one to work in. You can switch stores from Home at any time. Forgot your password? Tap Forgot password? on the sign-in screen.
Open a store from your phone#
If you sign in with an account that has no store yet, the app asks Open a store?.
- Tap Yes, create my store.
- On Create your store, enter the Store name, check the Web address (your store opens at
yourname.kartlo.app) and pick your Country. - Tap Create store.
Your store starts on the free Launch plan, with no card needed. To move to a paid plan, use kartlo.app. See Plans and billing.
New order notifications#
After your first sign-in, the app asks to send you notifications. Allow them to get an alert for every new order, for example New order #1042 · AED 1,234.00 from Sara. Tap the alert to open the order; if it belongs to another of your stores, the app asks before switching.
Alerts go to everyone on the team whose role can see orders. On iPhone you can also follow one order on the Lock Screen and in the Dynamic Island with Follow on Lock Screen on the order.
Add products with AI#
Two AI helpers use the camera or your photo library. Each uses one AI credit.
- Create a product from a photo, at the top of Products: take a photo and the AI drafts the title, description, category, price, tags and search listing. The product is saved as a draft for you to check.
- Fill details with AI, in the new product form once a photo is added: the AI fills the empty title, description, price, category and tags. What you typed stays.
Every store starts with 100 free AI credits. When they run out, the app sends you to kartlo.app to buy more. See Add products.
Get help and report a bug#
Open Account and look under Help:
- Report a bug tells the Kartlo team what went wrong, straight from the screen where it happened.
- Help & support opens your support conversations with the Kartlo team, with photos. See Getting help.
Your account on the phone#
Under Account you can edit your profile, change your password and two-step sign-in, see the devices signed in to your account and sign them out, open every setting your role allows, and sign out. The app is available in English and Arabic. See Arabic and English.