Kartlo.App
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  • Getting started
    • Create your store
    • Your desk
    • The Kartlo phone app
    • Stores and organizations
    • Plans and billing
    • AI credits
    • Team and permissions
    • Getting help
  • Products
    • Add products
    • Variants
    • Media library
    • Import products
    • Collections
    • Inventory
    • Stock counts
    • Transfers
    • Purchase orders
    • Gift cards
    • Product labels
    • Product reviews
  • Orders
    • Order lifecycle
    • Draft orders
    • Order payments
    • Fulfilment
    • Returns and refunds
    • Abandoned carts
  • Customers
    • Customers and shopper accounts
    • Segments
    • Companies
    • Subscribers and customer emails
    • Loyalty points
  • Discounts
  • Online store
    • Themes
    • Design Studio
    • Pages
    • Navigation menu
    • Store address and custom domains
    • Publish and password-protect your storefront
    • SEO and sharing
  • Payments
    • Stripe card payments
    • Cash on delivery and manual methods
    • Hosted payment gateways
    • Tabby instalments
    • Finance and payouts
  • Shipping and delivery
  • Markets and languages
  • Arabic and English
  • Taxes
  • Analytics and Live View
    • Analytics
    • Live View
    • Scheduled email reports
  • Settings
  • Security
  • Developers
    • API and webhooks
    • Headless Storefront API
  • Kartlo Apps
    • Remove or cancel an app
    • Accounting - United Arab Emirates
    • CRM
    • Social Sales Channels
    • Messenger and WhatsApp
      • Connect your Facebook Page and Instagram
      • Connect your WhatsApp number
      • WhatsApp templates and order updates
  1. Documentation
  2. Kartlo Apps
  3. Messenger and WhatsApp
  4. Connect your Facebook Page and Instagram

Connect your Facebook Page and Instagram

On this page
  • Before you start
  • Connect
  • Good to know

Requires the Messenger and Instagram DMs app

This feature is part of the paid Messenger and Instagram DMs app. Add it to your store from Kartlo Apps in your desk.

Before you start#

  • You need a Facebook Page for your store and to be one of its admins.
  • For Instagram, the account must be a professional (business or creator) account linked to that Page. In the Instagram app, open Settings › Messages and story replies › Message controls › Connected tools and turn on Allow access to messages.

Connect#

  1. Open Settings › Messenger and WhatsApp, tab Messenger and Instagram.
  2. Select Connect and sign in with Facebook. When Facebook asks, tick your Page and your Instagram account.
  3. You come back to Kartlo and the Page and Instagram account are listed.
  4. Send your Page a message from another account. It appears in Messages within a few seconds.

Good to know#

Tip

A Page can be connected to one Kartlo store only, so messages always land in the right store.

Note

Replies you send from Meta Business Suite also show in Kartlo, so the chat stays complete. Disconnecting stops new messages; chats already in Kartlo stay.
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On this page

  • Before you start
  • Connect
  • Good to know
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