Connect your WhatsApp number
On this page
Pick how to connect#
| Option | Best when | What happens |
|---|---|---|
| Keep my WhatsApp Business app | You already sell on WhatsApp Business on your phone | Same number on your phone and in Kartlo. Chats from the last 6 months are copied in. Update the app first. |
| Use a new number | You want a separate number for the store | The number must not be on WhatsApp yet and must receive a text or a call for the code. |
Connect#
- Open SettingsMessenger and WhatsApp, tab WhatsApp, pick an option and select Connect WhatsApp.
- In the Meta window, create or pick your Meta business and your WhatsApp Business account, then your number.
- Keeping the app: scan the QR code Meta shows from the WhatsApp Business app on your phone.
- Required: add your own payment method in Meta (WhatsApp Manager). Until it is there, Kartlo shows Add a payment method in Meta and does not send templates or order updates.
- Create your order update templates. See WhatsApp templates and order updates.
Who pays for messages#
Meta prices each delivered template by its category and the customer's country. For a customer in the United Arab Emirates in October 2026 that is about USD 0.0576 for marketing and USD 0.0157 for an order update (utility). Prices change each quarter; Meta's pricing page has the current card.